Returns

Customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase – we hope that you will love your order as much as we do but if something isn’t right you have 14 days to return it to us. 

Please inform us by emailing us at with your name and your unique order number as found on the order confirmation email. You must return the Products within 14 days of informing us of your intention of doing so. 

When returning any Products to us, for any reason, you must take reasonable care that they are received by us and not damaged in transit. We will offer a refund or credit note for all items that are returned to us unworn and in perfect condition. Kindly include the details of your order with the return. 

For returns, you are responsible for the cost and delivery back to CWFL. We would recommend using a trackable service as returns are shipped at the sender’s risk. Unless an item is faulty, we do not refund shipping charges. You can also drop off your order at our store. 

Please allow up to 15 working days for refunds to be processed once they reach us and any refunds will be credited to the original purchaser’s payment method only for the sum paid. 

Please return to the following address: 

The Cwfl Shop
Unit 3 The Laundry Quarter
37 Tair Erw Gain
Cardiff
CF11 9FT

Earrings, underwear and swimwear are non-returnable unless faulty.